ZORVALENTIX Returns Policy

At ZORVALENTIX, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, you have the option to return or exchange items under the terms and conditions outlined below.

Eligibility for Returns

• Items must be returned within 30 days from the date of receipt.
• Products must be unused, unworn, and in the original packaging with all tags attached.
• Items marked as "Final Sale" are not eligible for return or exchange.

Return Process

1. Contact our customer service team at [email protected] to initiate a return or exchange.
2. Fill out the return form included with your shipment, if available, or specify the order details via email.
3. Securely package the items you wish to return and include the completed return form.
4. Send the package to our returns department at the address provided by our customer service team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This will ensure that the item is not sold out by the time your return is processed.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or provide a full refund at no additional cost.

International Returns

Customers are responsible for return shipping costs on international returns. We recommend obtaining proof of postage, as ZORVALENTIX is not responsible for return shipments lost in transit.

For further assistance, please contact our customer service team. Thank you for shopping with ZORVALENTIX.